Coin purchases
Coin purchases are generally final once coins are credited to your account. Because coins can be used immediately to enter games, we are usually unable to reverse a purchase after it completes.
Eligible refunds
We will refund a purchase where required by law, where a charge was made in error, where a duplicate charge occurred, or where coins were not delivered. Approved refunds are returned to the original payment card, typically within 5–10 business days.
Winnings and payouts
All payouts are final and cannot be reversed once submitted to the card network. Payouts of winnings are not "purchases" and are not refundable.
Chargebacks
Your right to dispute a charge with your card issuer is never waived or prohibited. If you believe a charge is wrong, please contact us first at support@spinstake.to so we can help quickly.
How to request a refund
Email support@spinstake.to with your account email, the approximate date and amount, and the reason for the request. We aim to respond within 2 business days.